Indigo Trust

Although we might not always appreciate it, local and national governments have a huge influence over our levels of satisfaction, happiness and general wellbeing. Service delivery – whether in the transport sector, health service or education system – plays a crucial part in our everyday lives. Of course, as with any system, things can and do go wrong. While it perhaps used to be the case that a citizen needed to know which council department or government ministry to write to and then had to hope that their letter would reach a sympathetic ear, mobile and web technology have transformed the ways in which citizens can now interact with their government. Complaints can now be lodged in minutes, rather than weeks. Real-time analytics and feedback platforms can generate almost instantaneous data on the state of service delivery and the numbers of outstanding complaints or issues to be resolved. Such platforms…

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